By Jean Luc Devisscher
2nd August 2023
The airport of the future is envisioned to be a technologically
advanced, sustainable, and passenger-centric hub that offers a
seamless travel experience. We reviewed the Internet, asked some
of the experts and came up with some characteristics that could
well define the airport of the future:
Sustainable Design: The airport of the future will prioritize
sustainability, incorporating eco-friendly materials,
energy-efficient systems, and renewable energy sources to
minimize its environmental impact. Check out our podcast with
ARUP on circularity to understand how this future is already
Smart Technology: Advanced technologies such as artificial
intelligence (AI), the Internet of Things (IoT), and
biometrics will be integrated throughout the airport to
streamline processes and enhance efficiency. Facial
recognition and biometric scanning will expedite security
checks and boarding procedures, reducing waiting times. Check
out our podcast with CrowdScan to understand how technology is
already supporting passenger flows at airports.
Seamless Check-In and Security: Passengers will experience a
seamless and touchless check-in process, enabling them to
complete various formalities through mobile apps or
self-service kiosks. Advanced security screening systems will
be quicker and more accurate, ensuring safety without causing
Personalized Services: AI-powered chatbots and virtual
assistants will be available throughout the airport to provide
passengers with real-time information, personalized
recommendations, and assistance for any queries or concerns.
Sustainable Ground Transportation: The airport will promote
green transportation options, such as electric shuttles and
vehicle-sharing services, to reduce carbon emissions from
Biophilic Design: The airport's architecture will incorporate
elements of biophilic design, connecting travellers with
nature to create a more relaxing and pleasant atmosphere.
Indoor gardens, natural light, and green spaces may be
incorporated. Changi already shows how this “future” looks
Interactive Digital Signage: Interactive digital signage and
wayfinding systems will help passengers navigate the airport
efficiently and access real-time flight information, boarding
gates, and amenities.
Virtual Reality Lounges: Passengers may have access to virtual
reality lounges or entertainment zones, providing immersive
experiences and entertainment options during layovers.
Augmented Reality for Navigation: Augmented reality (AR)
applications on smartphones or AR glasses will assist
passengers in navigating large airports and finding their way
to their gates or facilities. AR is already actively used by
several aviation providers to support airport staff whenever
problems arise with any of their systems or hardware.
Multi-Modal Connectivity: The airport will facilitate easy
transfers between different modes of transportation, such as
seamless connections to trains, buses, and other public
transit systems. Look at what is already now happening with
airports linking up to railways companies to create a real
intermodal travel experience.
Health and Wellness Facilities: The airport of the future may
feature health and wellness facilities, including exercise
areas, relaxation zones, and healthy food options to promote
Sustainable Retail and Dining: Retail and dining options will
focus on sustainability, offering eco-friendly products and
locally sourced, organic, and healthier food choices.
Advanced Baggage Handling: Advanced baggage handling systems
will ensure faster and more efficient luggage handling,
reducing the chances of lost or delayed baggage. Some airports
have already started collecting luggage at home so you don’t
need to worry about your luggage during parts of your travel.
Overall, the airport of the future will prioritize
sustainability, technology integration, and passenger
convenience, offering a seamless, efficient, and enjoyable
travel experience for all travellers.
EMMA Systems is there to help making stakeholder management easy
and helping them to commit to on time turn-around of incoming
and outgoing flights. Interested? Talk to us. Contact