By Jean Luc Devisscher
3rd September 2023
Total Airport Management is not new, it has been around as a definition for some time now but over the years its meaning has changed considerably, and more than one organization has claimed it as their own. EMMA Systems has embraced Total Airport Management (TAM) for a long where TAM is part of our total offer with our Airport Collaborative Decision-Making approach (A-CDM or CDM) CDM) has 16 milestones as the basis.
The A-CDM process plays a key role in TAM. Where A-CDM focuses on the airside and stakeholder collaboration it serves as an excellent feed-in to TAM. TAM can be seen as a wider interpretation of the collaborative aspect, where flexibility in approach and platform makes the real difference. In the case of TAM the scope is larger, starting at the access to the airport e.g. parking or railway, all the way up to the gate so it encompasses more processes, more milestones, and more stakeholders but uses a very similar approach to make sure all stakeholders have their nose turned in the same direction and agree on common KPIs.
Having implemented a collaborative decision-making framework is a prerequisite for scaling up to TAM, not only from a technology perspective (operational data sharing) but perhaps even more from a process angle, as it outlines the way information from and to third parties is defined and can be used to improve airport operations
As such, TAM is key not only for improving collaboration among the stakeholders involved in passenger, baggage and airside processes but – as important - also a driving force to enhance the passenger experience.
To deliver a true end-to-end experience it incorporates different technologies. Think of IoT to help track all vehicles or monitor passenger flows, or System Wide Information Management (SWIM) for system interfacing and many more.
One of the key aspects with regards to TAM is that it addresses
the current and future challenges:
The role of EMMA Systems is to help airports on their journey to resilient operations by implementing Total Airport Management. Decisions can be made much easier if you get in all available data in real-time, map every part of the process with stakeholders and their responsibilities and agree upon common goals.
We start with creating a Gap Analysis of how the airport functions, how stakeholders interact and how operational performance is measured.
Based on the Gap Analysis, EMMA Systems will create a proposal of how TAM can be implemented at the airport with well-defined roles for all stakeholders, a seamless integration of all information and a unique dashboard that looks at every step or milestone and visualizes that every step and its performance to achieve the end-to-end target KPIs.
Total Airport Management may sound like a futuristic idea, but the concept is gradually being implemented at innovative airports around the world. Are you interested in how we can help you jump on board? Contact us at email@example.com